Customer Support... NOT!
Just expereinced DIGI's customer support... what i can say that it just lack the human touch. I wanted to speak to a person, but there is NO WAY ( or its hidden in too many layers ) i can get to speak to anyone... computer computer computer..
I agree that the computer operated support system will safe cost, but it sure does drive me away when i feel that DIGI is does not care about talking to us.
You try... 0162211800
Anyway, I've been with all Telco's here is my rating
Maxis : 7/10 - Getting worst, waiting time enough to make 3 cups of coffee... However, whats good is that it is very personalized... They know my name, language etc.. Its more "friendly" i might say..
Celcom : 6/10 - Getting better, but it is not personalize, speaks to me in Malay, noisy background, have to repeat my name & identity over & over... can't they learn from maxis to remember our name, number etc?
Digi : 4/10 - I just dont like talking to computers while everyday i am infront of a PC!
I agree that the computer operated support system will safe cost, but it sure does drive me away when i feel that DIGI is does not care about talking to us.
You try... 0162211800
Anyway, I've been with all Telco's here is my rating
Maxis : 7/10 - Getting worst, waiting time enough to make 3 cups of coffee... However, whats good is that it is very personalized... They know my name, language etc.. Its more "friendly" i might say..
Celcom : 6/10 - Getting better, but it is not personalize, speaks to me in Malay, noisy background, have to repeat my name & identity over & over... can't they learn from maxis to remember our name, number etc?
Digi : 4/10 - I just dont like talking to computers while everyday i am infront of a PC!
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